Support

We're a small team, but a real one — every message gets read.

Reporting a problem

If something isn't working, include the app version, your iPhone model, and your iOS version (Settings → General → About). A screenshot of what you're seeing helps a lot.

Reservations and bookings

Shop reservations and dog-walker bookings made through Paw101 are fulfilled by the shop or walker you booked. To change or cancel a booking, use the booking screen in the app. If something went wrong with a booking, email us and we'll help sort it out.

Refunds and purchases

Purchases made through the App Store are handled by Apple. You can request a refund at reportaproblem.apple.com or through your App Store purchase history.

Feature requests

We'd genuinely like to hear them. Email us with what you're trying to do — the problem you're solving is more useful to us than a specific feature idea, though both are welcome.