Support

Help with Paw101. We're a small team, but a real one — every message gets read.

Reporting abuse or an inappropriate photo

Report it from inside the app — that gives us the profile or message the report is about, which is what we need to act:

1. Open the dog's profile, or open the conversation.
2. Tap the "…" menu.
3. Choose Report, pick a reason, and add details if you want to.

Or email meena@joqrapps.com with the dog's name and what happened. A screenshot helps.

We review every report. We can remove content, suspend an account or delete an account without notice — see section 5 of our Terms. Reports are kept for moderation even if you later delete your own account, with your identity removed from them.

Blocking and unblocking someone

To block: open the dog's profile or the conversation, tap the "…" menu and choose Block. It takes effect immediately and the other person is not told.

To unblock: go to Profile → Blocked owners and remove them from the list.

Deleting your account and data

In the app: Profile → Settings → "Delete account & data". No email and no support ticket needed.

It is immediate. It removes the photos you uploaded from our storage, then deletes your account — which also deletes your owner profile, your dog's profile, your likes and passes, your matches, your messages (from both your view and the other person's), your dog's medical records and your push tokens. Reports you filed are kept, with your identity removed.

Because Paw101 accounts are anonymous, deletion normally has to come from the app on the device that holds the account. If you no longer have that device but can identify the account, email meena@joqrapps.com and we will do it for you.

Getting a copy of your data

Email meena@joqrapps.com to request a copy of the data we hold about you, or to ask us to correct or delete it. Tell us your dog's name and enough detail for us to find the right account — accounts are anonymous, so we cannot look you up by email address. Your rights under UAE data protection law are set out in our Privacy Policy.

Something isn't working

Email us with the app version, your iPhone model, and your iOS version (Settings → General → About). A screenshot of what you're seeing helps a lot.

Common questions

Feature requests

We'd genuinely like to hear them. Email us with what you're trying to do — the problem you're solving is more useful to us than a specific feature idea, though both are welcome.

See also our Privacy Policy and our Terms of Service.